We’ve got you covered

Despite our consistent rigorous safety efforts, accidents can still happen. That’s why we provide complimentary insurance to our users through Europe’s leading insurers.

If you’ve been involved in an accident

The first priority is to ensure your safety and that of others involved. Call the Emergency Services immediately if anyone is injured or requires urgent medical attention.

Once everyone is safe and secure, report the accident using our ‘Report an accident’ feature in the app’s help section, or contact our dedicated support team through our help centre.

Go to help centre

Take photos and exchange contact details

To help us help you, it's important to document as much as possible. Take photos, including the Voi e-bike/e-scooter, vehicle ID, any damage to property, and the location of the accident.

Also, exchange contact details with any other people involved in the accident. This will help us with any necessary follow-up.

Insurance for Voi rides

In some countries, we may maintain third-party liability and/or personal accident insurance on behalf of our riders. Whether we maintain insurance in a particular country depends on a range of factors, including local legal and regulatory requirements.

In the countries where we maintain insurance coverage, the cost of the coverage is automatically included in the cost of renting one of our e-bikes or e-scooters - riders do not need to subscribe separately or pay for insurance.

Coverage is subject to terms, conditions and limits specified in the policy. For information about the insurance covers in each country, please click on the links below.

We’re here to help

At Voi, safety is our number one priority. We’re committed to providing the necessary support to ensure your safety and well-being. Our dedicated team is available around the clock to promptly respond to any reported accidents.

Our specially trained agents will handle each case responsibly, including collecting and categorising accident data to help us identify any areas of improvement. In cases where one of our e-bikes or e-scooters is involved, our incident response team works closely with our insurers to investigate the cause and circumstances of the incident.

Go to help centre

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