We’ve got you covered
If you've been involved in an accident
The first priority is to ensure your safety and that of others involved. Call the Emergency Services immediately if anyone is injured or requires urgent medical attention.
Once everyone is safe and secure, report the accident using our "Report an accident" feature in the Help section of the Voi app, or contact our dedicated support team through our Help Center.
Take photos and exchange contact details
To help us help you, it's important to document as much as possible. Take photos, including the Voi e-bike/e-scooter, vehicle ID, any damage to property, and the location of the accident.
Also, exchange contact details with any other people involved in the accident. This will help us with any necessary follow-up.
Our team is always ready to help
At Voi, safety is our number one priority. We are committed to providing the necessary support to ensure your safety and well-being. Our dedicated team is available around the clock to promptly respond to any reported accidents.
Our specially trained agents will handle each case responsibly, including collecting and categorising accident data to help us identify any areas of improvement. In cases where one of our e-bikes or e-scooters is involved, our incident response team works closely with our insurers to investigate the cause and circumstances of the incident.