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We’ve got you covered

From our shared vehicles to road safety and secure parking zones, it's our mission to make our cities safe for everyone. But, even with all this in place, accidents can still happen. That’s why we offer complimentary insurance to our Voi riders through Europe’s leading insurers.

If you've been involved in an accident

The first priority is to ensure your safety and that of others involved. Call the Emergency Services immediately if anyone is injured or requires urgent medical attention.

Once everyone is safe and secure, report the accident using our "Report an accident" feature in the Help section of the Voi app, or contact our dedicated support team through our Help Center.

Take photos and exchange contact details

To help us help you, it's important to document as much as possible. Take photos, including the Voi e-bike/e-scooter, vehicle ID, any damage to property, and the location of the accident.

Also, exchange contact details with any other people involved in the accident. This will help us with any necessary follow-up.

Our team is always ready to help

At Voi, safety is our number one priority. We are committed to providing the necessary support to ensure your safety and well-being. Our dedicated team is available around the clock to promptly respond to any reported accidents.

Our specially trained agents will handle each case responsibly, including collecting and categorising accident data to help us identify any areas of improvement. In cases where one of our e-bikes or e-scooters is involved, our incident response team works closely with our insurers to investigate the cause and circumstances of the incident.

Help Centre

Insurance for Voi rides

In some countries, we may maintain third-party liability and/or personal accident insurance on behalf of our riders. Whether we maintain insurance in a particular country depends on a range of factors, including local legal and regulatory requirements.

In the countries where we maintain insurance coverage, the cost of the coverage is automatically included in the cost of renting one of our e-bikes or e-scooters - riders do not need to subscribe separately or pay for insurance.

Coverage is subject to terms, conditions and limits specified in the policy. For information about the insurance covers in each country, please click on the links below.

France

Motor third party liability & personal accident certificate (in French) Motor third party liability & personal accident certificate (in English)

United Kingdom

Third party liability certificate (e-bikes) Motor third party liability (e-scooters)

Liverpool: Third party liability certificate (e-bikes) Motor third party liability and personal accident (e-scooters)

Germany

Motor third party liability (e-scooters) (in German) Motor third party liability (e-scooters) (in English) General liability (e-bikes) (in German) General liability (e-bikes) (in English) PA (e-bikes) (in German) PA (e-bikes) (in English)

Denmark

Motor third party liability certificate (in Danish) Motor third party liability certificate (in English)

Spain

Third party liability certificate (in Spanish) Third party liability certificate (in English) Personal accident certificate (in Spanish) Personal accident certificate (in English)

Norway

Motor third party liability & personal accident certificate (in Norwegian) Motor third party liability & personal accident certificate (in English)

Austria

Third party liability certificate (in German) Third party liability certificate (in English)

Italy

Third party liability certificate (in Italian) Third party liability certificate (in English) Personal accident certificate (in Italian) Personal accident certificate (in English)

Belgium

Third party liability certificate (in Dutch) Third party liability certificate (in English)

Cover with some of Europe’s leading insurers

Safety at the Heart of Voi's Swedish Heritage

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Park with care for a safer city