Voi | Our commitment to safety

Our commitment to safety

Safety has been at the core of what we do since the start, and it is an essential part of our vision of creating cities made for living. Voi takes a data-driven, and research-led approach to building the safest micromobility service on the streets, and our safety measures make a difference.

Promoting safety transparency

Our Safety Report serves a dual purpose: not only does it promote accountability, but it also enables us to leverage our insights to mitigate accidents and create safer public spaces for all.

By increasing transparency about our safety initiatives and highlighting the steps we are taking to achieve our Vision Zero objective, we hope to inspire confidence in our efforts to improve safety.

Download the report

Promoting safe rider behaviour

Empowering our users with the knowledge and skills to ride safely is fundamental.

To achieve this, we continuously provide education on traffic rules and safe ride training through various means, such as our online traffic school RideLikeVoila, digital education and in-person safety events.

Protecting pedestrians

We utilise advanced technology to ensure the safety of pedestrians and other vulnerable road users, providing a range of features that increase safety.

For instance, our technology allows us to prevent pavement and intoxicated riding, and limit vehicle speed in designated areas. Moreover, our industry-leading parking solutions tackle one of the key safety concerns for pedestrians and vulnerable road users: obstructed pathways.

Parking solutions

No town or city is completely alike

At Voi, we know that each city has its unique challenges and opportunities, and we are committed to providing customised safety solutions to address them. With the largest fleet of licensed and tendered e-scooters across Europe, we know how to address safety and parking concerns.

For example, in some areas, we collaborate with the city to install physical racks and painted bays that effectively solve parking challenges. In other areas, we use geofencing technology to prevent parking at certain locations. We also offer a "Parking Assistant" feature that rewards users for parking correctly and takes punitive measures for recurring poor parking.

Our goal is to work with each city to create tailored solutions that address the specific safety challenges in their area. We believe that this approach is the key to creating safe and sustainable transportation options for everyone.

Our approach

Designing a safer ride

Each new generation of vehicles comes equipped with various safety improvements to address the unique challenges and needs of the shared micromobility industry.

For example, as a direct response to rider and city preferences, we have implemented several safety features such as double-handed brakes, turn indicators and larger wheel sizes.

Our vehicles

Ensuring that vehicles are safe at all times

Our vehicles are equipped with multiple unique sensors, continuously monitoring the condition of our fleet and taking proactive measures to prevent accidents. We conduct regular inspections, including in-field quality checks and on-site repairs to minimise transportation to our warehouses.

Our sensors are also able to detect if one of our vehicles has fallen over. This information, along with feedback from our report tool "Report a Voi," goes directly to our local in-field team, allowing us to quickly take action to ensure the safety of everyone on the streets.

Guiding cities to improve infrastructure

Infrastructure is one of the most crucial factors in ensuring the safety of micromobility. Using data from our vehicles and feedback from riders, we can help cities make improvements to urban infrastructure based on the real-time needs of their citizens by identifying accident hotspots and areas with degraded road conditions.

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